Operational Duties

• Conducting weekly site visits and compiling bi-weekly site reports to the Board
• Actioning all points as per the Site Report
• Obtaining competitive quotes from service providers
• Monitoring of work performed and verification of invoices from external providers
• Managing the appointed service providers according to their service level agreements
• Overseeing garden maintenance and security company
• Ensure that service providers work in line with SLA’s
• Assessment of preferred suppliers (plumbers, electricians, pool service, garden services, etc.)
• Meet with contractors onsite as and when required
• Purchase and distribution of consumables
• Imposing of penalty levies through the appointed Managing Agent as per the registered Rules
• Assistance in executing the approved 10-year maintenance plan – in the case of a Body Corporate
• Addressing emails received within 24 hours
• After-hours emergency number – available to all owners and residents

Administrative Duties

• Processing of Access- and Movement Control forms between residents and the appointed security company
• Processing of pet registration applications
• Assisting owners / complex with the processing of insurance claims
• Compiling conduct letters as and when required as well as the enforcement of penalty levies as per the approved Rules
• Managing of Clubhouse Bookings

Meetings

• Attending of Board meetings for feedback on operational aspects related to the scheme
• Attending of Annual General Meetings (AGM) / Special General Meetings (SGM)
• Actioning of operational related points logged at the trustee meetings